Setting Up new service

Setting up new service in the City of Decatur is easy and convenient.

Step 1

Call the city's Utility Billing Department at 940.393.0200 to determine if the address is within the city's service area (Decatur city limits).

If you are not in the city limits, you will have to contact some other entity to service your address. There are a couple of other water companies in this area, and it is possible that you may need to contact some other entity about servicing your address.

Step 2



CLICK HERE to print a New Service Application.

Step 3

Submit your completed application, along with the following required documents and your deposit to Decatur City Hall, in person between the hours of 8 AM to 3 PM Monday through Friday; via our online form; or via email to

  • Lease or Rental Agreement (Renter/Lessee)
  • Closing Documents(Purchasing/Home Owner) / property tax documents / tax id’s
  • Driver’s license or state issued ID
  • Utility Deposit (Required by City Ordinance) 
    • $100.00 ¾” meter 
    • $150.00 1” meter and up

Requests made after 3:00 PM may be processed the next business day (Monday-Friday only). 

Completed forms and documents may be submitted via email to:

Important Note

You do not have to be present when the water is connected; however, make sure that all faucets or water-related appliances on the property are completely turned to the off position. Our service techs will verify the meter when turning the water on. If the meter shows any sign of active consumption, they will leave the water off. If your water was left off due to “water running inside”, you will need to call Utility Billing customer service when you are able to be at the location or once you have shut off the open faucet(s). Please call: 940.393.0200.

CLICKContact Us

  1. Utility Billing

    201 E. Walnut St.
    Decatur, TX 76234

    Ph: 940-393-0200


    Monday - Friday
    8 a.m. - 5 p.m.

    Public Works Dept.